Technical Support

Support to suit your needs

Our 24/7 helpdesk is staffed by highly-skilled engineers with email management savvy.  As a Mimecast customer, you automatically benefit from unlimited access to the Mimecast Knowledge Base and free email support during standard business hours.

If you have greater support needs, we can help with one of the following enhanced support options:

  • Mimecast Business Support - Mimecast Email Support plus telephone access to our team of support engineers during standard business hours
  • Mimecast Priority Support - Mimecast Business Support plus 24/7 telephone access to our team of support engineers
  • Mimecast Platinum Support - Mimecast Priority Support plus a named Technical Account Manager, a bi-annual account audit and review, and a bi-annual service capability update along with new feature presentation

Get Support

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Support phone numbers

Email –

United Kingdom

+44 (0) 20 7847 8701

North America

1 800 660 1194

South Africa

0861 114 063

Middle East

8000 3570 3724